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Southern Colorado utility companies response to COVID-19

Posted: 5:59 AM, Mar 20, 2020
Updated: 2020-03-20 07:59:37-04
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COLORADO SPRINGS — Many utility companies in southern Colorado are responding to the coronavirus outbreak to help protect their employees and assist customers.

Colorado Springs Utilities, San Isabel Electric, Fountain Utilities and Black Hills Energy are all suspending disconnections until further notice.

CSU says they will not disconnect their services but if you receive a disconnection notice, you can call the company and they will assist you. They also said they will have assistance programs and payment plans available. Their facilities are closed to the public, including the Customer Service Center and the Conservation and Environmental Center.

If you need to get in contact with CSU, you can still call 448-4800 or use their website to make payments or receive assistance. If you need on-site service, the company says the customer will be asked "high-level health questions" to make sure their employees use personal protective equipment appropriately.

San Isabel Electric is suspending disconnects and delinquent fees until further notice. Those who have outstanding bills, who are "laid off, furloughed or are having a difficult time paying their bills" are encouraged to continue making payments as they can. If you have a balance, you may be able to be on a payment plan.

Fountain Utilities will not disconnect services or assess late fees while the community responds to COVID-19. All non-emergency service requests have been suspended until further notice. Customers are encouraged to utilize digital services during this time. If digital services are not accessible, the drive-thru located at the Fountain Utilities Customer Service Center (101 N. Main Street, Fountain, CO) will remain open Mon-Fri, 7:30 a.m. to 5 p.m. Customers may also utilize the payment drop box located at the Customer Service Center, Safeway on Mesa Ridge Parkway, or Wal-Mart on Highway 85. PayNearMe® cash-payment services are available at Family Dollar and 7-Eleven stores nationwide.

If they need to respond to a customer's home, Fountain Utilities says they will be able to send an employee with personal protective equipment. If you need payment arrangements, you can contact REACH Pikes Peak at (719) 382-8515 or The Salvation Army of the Fountain Valley at (719) 382-1182.

Black Hills Energy is also temporarily suspending nonpayment disconnections for members. You can still make payments outside the Pueblo Service Center and online. You may also drop off payments at:

  • Walmart – 4200 Dillon Drive Pueblo, CO 81008
  • Walmart – 78 North McCullock Blvd, PW Pueblo West, CO 81007
  • King Soopers – 102 W 29th St. Pueblo, CO 81008
  • King Soopers – 3050 W. Northern Ave. Pueblo, CO 81005
  • Ace Cash Express – 604 W. 29th St. Pueblo, CO 81008
  • Ace Cash Express – 3058 W. Northern Ave. Pueblo, CO 81005

If you have billing or payment questions you can contact their customer service line at 1-888-890-5554.

Pueblo Water is closing its offices to the public until further notice. All residential and commercial customer service will be handled via the phone, online, or through the drive-thru at the Alan C. Hamel Administration building at 319 W. 4th Street.
Water bills may by paid via: Drive Thru at 319 W. 4th Street Drop Box located in the 3rd lane of the drive thruDrop Box located near Pueblo Bank & Trust, off 5th StreetAutomated Telephone System 719-584-0250 Option 1Online Bill Pay link by visiting www.pueblowater.org

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Get the latest from the Centers for Disease Control and Prevention

Click here for the latest update on the number of cases, the age, gender and location of presumptive positive, indeterminate and confirmed cases from the Colorado Department of Public Health and Environment.

People who have general questions about coronavirus disease 2019 can call CO HELP at 303-389-1687 or 1-877-462-2911 for answers in many languages. Email COHELP@RMPDC.org for answers in English.