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WATCH: CDLE hosts virtual town hall answers unemployment questions

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Posted at 4:38 AM, Jan 22, 2021
and last updated 2021-01-22 15:36:50-05

The Colorado Department of Labor and Employment is hosting this virtual town hall to answer questions you may have regarding fraud, federal extended benefits, and the new online unemployment benefits system among other topics.

During the Friday morning call session, organizers stated teams are in the process of updating the MyUi+ system in order to begin processing payments with a phase 2 upgrade in the coming weeks. The upgrade is necessary to help people who are requesting Pandemic Unemployment Assistance (PUA), Pandemic Emergency Unemployment Compensation (PEUC), or State Extended Benefits (SEB).

There is a new process called Id.me which is in use to help authenticate claimants due to a large number of criminals using identity theft to file false claims. If fraud is suspected, a claim will be put on a 'program integrity' hold until resolved. If you experience a hold, you're asked to contact the call center 303-536-5615 for the identity verification process. Anyone who does not complete this process will see further delays in payment.

RELATED: Colorado's unemployment fraud issues believed to be widespread and costly

You can watch the morning session in English below.

CDLE virtual town hall answer unemployment questions

To register for the Spanish session at 1:30pm today, click here. To join online, simply tune in online or via phone at 833-380-0643. Those who register will receive an email with login instructions, but you're not required to register. The online access and call-in information will be available on the same website.

We are also streaming this event on KOAA News5 on your streaming device: Roku, Fire TV, Apple TV or Android TV. Learn more: koaa.com/apps

RELATED: Colorado's new online unemployment system launches

The state is hopeful the MyUI+ upgrade rolled out January 10th will streamline many of the unemployment insurance processes, including the current claimant system, the Pandemic Unemployment Assistance (PUA) system, the phone line for requesting payment (CUBline) and virtual assistant.

People receiving unemployment benefits and using the new system, called MyUI+, will have to request payments weekly. With the previous system, regular unemployment recipients had to request payment every two weeks, while PUA recipients had to request payment every week.

People who have been using the previous MyUI system will use the same email to log in but will have to create a new password if on regular unemployment, while PUA recipients will use the same email and password. New users will have to create a new account, the CDLE said on its new MyUI+ web page.

The upgrades will also speed up the process for implementing new changes to unemployment insurance, including the recently passed extensions for some federal unemployment benefit programs and more that are likely to happen in the future, officials said.

If you need help setting up your account in the new MyUI+ system, requesting weekly benefits, or for help with a program integrity issue on your claim, please call the CDLE at 303-536-5615.

Extended Support Hours Available Through January 22
(English and Spanish)
Monday – Friday 8 a.m. to 8 p.m. (January 11 through January 22)
Monday – Friday 8 a.m. to 4 p.m. (after January 22)