DENVER -- Colorado’s unemployment benefits system has been upgraded. The new MyUI+ benefits system is now available, the Colorado Department of Labor and Employment tweeted Sunday.
The system went down Tuesday as the state made the upgrades to its software programs, changes which were originally planned for last spring.
The state is hopeful the upgrade will streamline many of the unemployment insurance processes, including the current claimant system, the Pandemic Unemployment Assistance (PUA) system, the phone line for requesting payment (CUBline) and virtual assistant.
People receiving unemployment benefits and using the new system, called MyUI+, will have to request payments weekly. With the previous system, regular unemployment recipients had to request payment every two weeks, while PUA recipients had to request payment every week.
People who have been using the previous MyUI system will use the same email to log in but will have to create a new password if on regular unemployment, while PUA recipients will use the same email and password. New users will have to create a new account, the CDLE said on its new MyUI+ web page.
The upgrades will also speed up the process for implementing new changes to unemployment insurance, including the recently passed extensions for some federal unemployment benefit programs and more that are likely to happen in the future, officials said.
If you need help setting up your account in the new MyUI+ system, requesting weekly benefits, or for help with a program integrity issue on your claim, please call the CDLE at 303-536-5615.
The CDLE said the department was adding staff to its third-party call center to handle the influx of calls this weekend.