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Local plumber flushes out negative stereotypes while serving customers virtually

Posted at 5:28 PM, Aug 30, 2020
and last updated 2020-08-31 10:26:55-04

COLORADO SPRINGS — Small businesses are still rebounding from months of having to shut down, but one local business owner found a virtual way to connect with customers so his business wouldn't go down the drain.

Alphalete Plumbing and Heat has been up and running in Colorado Springs for five years. It's owned by Diego Lujan, a young entrepreneur with more than just a pipe dream.

"I'm a huge advocate for the plumbing community," Lujan explained. "We're the younger generation of plumbers that are up and coming. Everybody has this stereotype of what a plumber is because of Hollywood. It's my duty and my obligation as a young professional to educate people on what plumbing really is."

Lujan decided to start a virtual plumbing service for his customers, as soon as the pandemic hit. Lujan says the response has been huge because people are still uncomfortable with house visits, and at the same time he wants to keep his own technicians safe.

"I'm proud to say that we were one of the first companies to offer this service in Colorado. We were always using Facetime as a means to communicate with our customers, and as soon as the pandemic hit I felt it was my duty to create a virtual plumbing service,"he said.

Anyone who can use a phone can use this service. Customers can go to the company's website, book a time to speak with a licensed plumber virtually, and then he or she can diagnosis the problem and walk the customer through how to fix it.

Lujuan says the service works great for fixing clogged drains, toilets, and leaky pipes. For more information on how it works, click here.