COLORADO SPRINGS — Colorado Springs Utilities paused disconnect services for non-payment in March due to COVID-19, but that policy will come to an end soon.
CSU said Monday that the usual disconnect process will resume mid-October. The company said they've held off as long as they could, but it has gotten to the point where they'll have to start disconnecting services in order to stay financially stable themselves.
"From a business perspective, we do have a responsibility to respond to economic impacts in ways that help our customers and also keep our organization and our business financially stable," said Danielle Oller, public affairs specialist with CSU.
Oller said Oct. 19 is when the first disconnect could potentially happen. Customers who are at risk of losing services will receive notices and outbound calls were made early on during the pandemic to reach out to customers for payment plans. Those on payment plans will not lose services, but their overdue balance will be broken up and added bit-by-bit to upcoming bills. And if you can't swing a payment plan, there are options for you.
"Individuals who call us, they might be experiencing their worst day ever, and we're able to help connect them with different vital community resources," Oller said.
If you need assistance with paying your utility bill, there are options. You can find more information about the options Colorado Springs Utilities offers by clicking here.
You can also reach out to Pikes Peak United Way for assistance, just dial 211. Trained specialists will be able to assist you get any basic need, such as financial support, possibly food, rental and utility bill assistance.