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Your Healthy Family: UCHealth’s DocLine Communications Center

Posted at 1:07 PM, Oct 31, 2018
and last updated 2019-07-09 11:27:40-04

AURORA, COLORADO – UCHealth’s DocLine Communication Center located on the Anschutz Medical Campus in Aurora helps coordinate patient movement into and around the UCHealth system from anywhere in Colorado, regionally, nationally and internationally.

Michael Thralls is the Director of UCHealth Lifeline Critical Care Air and Ground Transport.  Michael says since the DocLine Communication Center has come on line it has served one basic purpose.  “Any patient needs to come into the healthcare system we can coordinate the transport. Some of it is from the international stand point, most of it is on a regional level and certainly a national level.”

This communication center coordinates air and ground transport for patients in various stages of critical condition.

“Neonatal transports, pediatrics, adults, sometimes they need some specially care and we can help bring those patients from another facility that another where they can get the care they need.”

The center primarily manages 2 helicopters and 3 ground critical care transport units.  If a patient flies or goes by ground depends on many factors, including weather.

“From the aviation standpoint there is a lot of criteria around whether we have the capabilities.  If we are requested and we are able to make those transports occur given the appropriate weather conditions certainly we respond and then transport to the destination.”

Above all, Michael says this comm center has allowed what used to take coordination from many departments when transport was needed, to now happen more efficiently under one roof.

“It streamlines our operational efficiencies.  In our old model one component would occur, then the next, then another would occur.  Now by having them in a coordinated location, we’re able to maximize all those processes, stacking them on top of each other, and getting the patient to definitive care as soon as possible.”

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