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St. Charles Mesa says "scam website" is actually legitimate comp - KOAA.com | Continuous News | Colorado Springs and Pueblo

St. Charles Mesa says "scam website" is actually legitimate company

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PUEBLO COUNTY -

St. Charles Mesa Water District Manager David Simpson feared they were dealing with a scam, after a customer called this week, asking when they had started accepting online payments.

"We told her we did not."

So she directed them to a website, run by a company called doxo, advertising online payment options to St. Charles customers.

"It had a lot of information from our website where it looked pretty legitimate--but we had never heard of this company," said Simpson.

At the advice of their attorney, staff alerted the Sheriff's office--and KOAA.

"We thought it was in the customer's and district best interest to warn people," he explained.

But on Wednesday, doxo reached out to both Simpson and News5 letting us know they're a legitimate company.

They're a 3rd party company, who collect online payments from customers--and then submit a check to the respective business.

Simpson says so far, they've received one check--back in May--which he tells News5 looks very similar to some of the checks they receive from local banks.

"We process sometimes 3,000 checks a month.  So we get a stack of checks in and one check is out of the ordinary--I guess we didn't catch it."

We asked if this misunderstanding may prompt the water district to come up with its own online bill pay.

"No, I still think the customer security comes first," he said.

Customers do have the option to set up monthly automatic payments through their bank, but Simpson says the majority of their customers still prefer to come by and drop their payments off.

Though some of them say it'd be nice to have the online option.

"It sounds a little weird having a middle man for that," said John Warren, who has been a customer for four years.

"It'd be easier if it was just straight through St. Charles Mesa," he added.

But the water district says right now, it's not something they're ready to do.

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