Quantcast

Man says city ignored fixing pothole feet away from one getting - KOAA.com | Continuous News | Colorado Springs and Pueblo

Man says city ignored fixing pothole feet away from one getting repaired

Posted: Updated:
COLORADO SPRINGS -

When Ted Bryant saw workers fixing potholes in his neighborhood, he thought he would ask if they would fix a pothole 2 feet away from one they patched up. 

Bryant says the workers told him he would need to call in a complain in order for that to happen. 

'I thought it was kind of a joke,' said Bryant, 'he actually walked up, I figured he was going to kind of take care of it."

Bryant says he called the city and left a message, but then he didn't hear back, 'no repair, nothing, no one even calls.'

Jack Ladley, Operations Manager with the Colorado Springs Public Works Operations and Maintenance Division says this was all a case of bad customer service. 

'Like any organization we don't always nail, we don't always hit the nail on the head,' said Ladley who added that his staff is figuring out how to avoid this in the future. 

Ladley said the workers on the call were younger members of the staff, and to not let this overlook the progress the department has made in recent years. 

'In the last 4 years we have doubled our production, particularly in the area of potholes,' said Ladley. 

With 4,500 requests, Ladley reported they have 65,000 potholes. 

'That's why it drives us back to the table to  it down and talk about efficiencies, talk about customer service and talk about production,' said Ladley. 

The city says there is also difficulties when it comes to predicting how much work is need, often times workers received questions about the amount of work they've done in a particular area. 

'I need people to understand that my pothole trucks can only carry legally so much hot mix asphalt in them sometimes what happens is we'll be in the middle of something and we're out and it's a trip back to the plant,' said Ladley. 

The city purchased 4 new pothole trucks with a technology to make the process more efficient. 

'Those pothole trucks are able to take mix on in the evening, we can keep it heated throughout the night and then as soon as we're in in the morning we back at it again,' said Ladley. 

In the event that you need to report a pothole you're asked to call (719) 385-ROAD (7623) or submit a request here. 

WEATHER
Drive the Doppler
  • Most Popular StoriesMost Popular StoriesMore>>

  • Search and rescue operations suspended overnight at Lake Pueblo

    Search and rescue operations suspended overnight at Lake Pueblo

    Sunday, July 22 2018 12:23 AM EDT2018-07-22 04:23:08 GMT

    A search and rescue operation is underway for a man in his 30s at Lake Pueblo Saturday night. Colorado Parks and Wildlife of the southeast region tweeted about the incident just after 9 p.m. 

    A search and rescue operation is underway for a man in his 30s at Lake Pueblo Saturday night. Colorado Parks and Wildlife of the southeast region tweeted about the incident just after 9 p.m. 

  • Cheyenne Mountain Zoo staff treating Penny's current condition as serious

    Cheyenne Mountain Zoo staff treating Penny's current condition as serious

    Saturday, July 21 2018 9:09 PM EDT2018-07-22 01:09:59 GMT
    Penny fast asleep after conditions improved following an injury in early June.Penny fast asleep after conditions improved following an injury in early June.

    Penny's current condition is being treated as serious, according to the most recent update on the newest member of the giraffe herd at the Cheyenne Mountain Zoo.

    Penny's current condition is being treated as serious, according to the most recent update on the newest member of the giraffe herd at the Cheyenne Mountain Zoo.

  • Petition to ban smartphone sales for pre-teens due Aug. 6, parents react

    Petition to ban smartphone sales for pre-teens due Aug. 6, parents react

    Sunday, July 22 2018 1:11 AM EDT2018-07-22 05:11:05 GMT
    File photoFile photo
    File photoFile photo

    Parents in this fast-paced and high-tech environment are faced with the dilemma of when to get their kids a smartphone.
    Parents Against Underage Smartphones believes the cut-off age should be 13 and they drafted a petition to get a smartphone ban for pre-teens placed on the 2018 statewide November ballot.

    Parents in this fast-paced and high-tech environment are faced with the dilemma of when to get their kids a smartphone.
    Parents Against Underage Smartphones believes the cut-off age should be 13 and they drafted a petition to get a smartphone ban for pre-teens placed on the 2018 statewide November ballot.

Powered by Frankly

© KOAA.com 2018, KOAA.com
A CORDILLERA COMMUNICATIONS Station
All rights reserved
Privacy Policy, | Terms of Service, and Ad Choices

Can't find something?