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Man says city ignored fixing pothole feet away from one getting - KOAA.com | Continuous News | Colorado Springs and Pueblo

Man says city ignored fixing pothole feet away from one getting repaired

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COLORADO SPRINGS -

When Ted Bryant saw workers fixing potholes in his neighborhood, he thought he would ask if they would fix a pothole 2 feet away from one they patched up. 

Bryant says the workers told him he would need to call in a complain in order for that to happen. 

'I thought it was kind of a joke,' said Bryant, 'he actually walked up, I figured he was going to kind of take care of it."

Bryant says he called the city and left a message, but then he didn't hear back, 'no repair, nothing, no one even calls.'

Jack Ladley, Operations Manager with the Colorado Springs Public Works Operations and Maintenance Division says this was all a case of bad customer service. 

'Like any organization we don't always nail, we don't always hit the nail on the head,' said Ladley who added that his staff is figuring out how to avoid this in the future. 

Ladley said the workers on the call were younger members of the staff, and to not let this overlook the progress the department has made in recent years. 

'In the last 4 years we have doubled our production, particularly in the area of potholes,' said Ladley. 

With 4,500 requests, Ladley reported they have 65,000 potholes. 

'That's why it drives us back to the table to  it down and talk about efficiencies, talk about customer service and talk about production,' said Ladley. 

The city says there is also difficulties when it comes to predicting how much work is need, often times workers received questions about the amount of work they've done in a particular area. 

'I need people to understand that my pothole trucks can only carry legally so much hot mix asphalt in them sometimes what happens is we'll be in the middle of something and we're out and it's a trip back to the plant,' said Ladley. 

The city purchased 4 new pothole trucks with a technology to make the process more efficient. 

'Those pothole trucks are able to take mix on in the evening, we can keep it heated throughout the night and then as soon as we're in in the morning we back at it again,' said Ladley. 

In the event that you need to report a pothole you're asked to call (719) 385-ROAD (7623) or submit a request here. 

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