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Colorado Springs residents complain of inexplicably high water bills

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COLORADO SPRINGS -

Unusually high water bills have started to roll in for several folks in Colorado Springs for the month of September.

Colorado Springs Utilities says there are no leaks and no issues with their meters, it simply comes down to a matter of consumption and usage per household.

But many homeowners in the Stetson Hills neighborhood say that's just not the case and they haven't made any changes all summer.

"We got our bill and it was $460," Stephanie Gordon, a Colorado Springs rate payer said.

Gordon was shocked when she opened her new water bill, it was at least $100 more than usual.

"I about dropped the bill and my jaw dropped," she said.

And she wasn't alone.

"It's like $160 more than it typically is and I didn't do anything different," Tom Barger, a Colorado Springs homeowner said.

Barger lives right next door and he saw the same unexplainable jump on his September bill.

"I'm just totally floored on my side, I don't know why it would have jumped the way it did," he said.

They both say they didn't do anything unusual. Barger didn't refill his koi pond last month and Gordon kept her sprinkler system on a timer, which kept her bill the same all summer until now.

"This isn't a ritzy place that can just throw around money, that's someone's food money that they were going to use for groceries this month," she said.

So News 5 took these concerns straight to Colorado Springs Utilities.

"We take them seriously, we look into them, we investigate them, we checked out all of our billing and metering functionalities and our systems are working correctly so there is no reason to believe that we have billing errors on our side," Eric Isaacson, a spokesperson for Colorado Springs Utilities said.

They say it's likely an issue of consumption which could be to blame on the weather.

"When you see that hot, dry, spell come in for a little while, and you increase, if you do turn on your sprinkler system again, yeah it's going to be a bit of a jump, you're going to see that because it's reflected in what you're using," Isaacson said.

But those answers come as little relief to the families who are still stuck footing the bill that was never in their budget.

If you do have a concern with your bill, you are encouraged to call Colorado Springs Utilities directly at 719-448-4800 and they can send someone out to check for leaks or to check your meter.

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