Quantcast

USPS issues customer refund following News 5 Investigation - KOAA.com | Continuous News | Colorado Springs and Pueblo

USPS issues customer refund following News 5 Investigation

Posted: Updated:
Heather Allery Heather Allery

The United States Postal Service has agreed to settle a case News 5 Investigates profiled on July 6

Heather Allery mailed her husband's Seiko watch off for repair back in February after it stopped working. 

Somewhere between Colorado Springs and New Jersey, the watch vanished. 

Allery purchased $400 worth of insurance for the watch, but USPS denied her claim because she didn't have acceptable "proof of purchase". 

According to the post office, acceptable "proof of purchase" would include a sales receipt or credit/debit card statement showing how much the customer paid for the item. 

Allery said the watch was a gift to her husband from his mother who passed away in 2014. 

After her claim was denied, Allery contacted News 5 Investigates for help. 

Lead investigative reporter Eric Ross began asking questions about the denied insurance claim back in May. 

At first, the post office to us to have Allery re-file a claim, which Allery says she did. 

After hearing nothing back, we followed up and were told to call a 1-800 domestic claims service line. The automated line would only tell us the claim was denied. 

News 5 Investigates went to air with Allery's story, hoping to expedite the claims process. 

The day after our story aired, Allery advised us that the post office was sending her a check. 

Monday, News 5 Investigates confirmed Allery was issued a check in the amount of $400. 

Understanding the insurance claims process: 

-You have 60 days to file a loss/damage/theft claim with USPS

-Acceptable "proof of purchase" is required

-If your claim is denied, you have 30 days to file an appeal

You can read our original report here

WEATHER
Drive the Doppler
  • Most Popular StoriesMost Popular StoriesMore>>

  • Saturday Evening Weather: Winter Weather Advisories for snow and blowing snow Sunday

    Saturday Evening Weather: Winter Weather Advisories for snow and blowing snow Sunday

    Saturday, January 20 2018 11:58 PM EST2018-01-21 04:58:47 GMT
    Winter Weather Advisories for SundayWinter Weather Advisories for Sunday

    After a quiet Saturday evening, weather gets busy Sunday, with sideways snow, wind...of course...and radically colder temperatures.  It's a one-day event, and the snow ends Sunday evening,..

    After a quiet Saturday evening, weather gets busy Sunday, with sideways snow, wind...of course...and radically colder temperatures.  It's a one-day event, and the snow ends Sunday evening,..

  • Multiple agencies arrest homicide suspect in Walsenburg

    Multiple agencies arrest homicide suspect in Walsenburg

    Saturday, January 20 2018 10:35 PM EST2018-01-21 03:35:23 GMT

    Pueblo Police updated a little after 8:00 p.m. Saturday that the suspect in connection to a homicide and possible carjacking has been taking into custody.

    Pueblo Police updated a little after 8:00 p.m. Saturday that the suspect in connection to a homicide and possible carjacking has been taking into custody.

  • Shots fired during large brawl between teens

    Shots fired during large brawl between teens

    Saturday, January 20 2018 8:36 AM EST2018-01-20 13:36:11 GMT
    shots firedshots fired

    Just before 2 p.m. Friday afternoon, CSPD Officers from the Sand Creek Division responded to a call in the 2700 block of Janitell Road. They were responding to a report of shots fired during a large disturbance. Police said their investigation revealed the disturbance to be a fight between 10 to 20 teens, both male and female. 

    Just before 2 p.m. Friday afternoon, CSPD Officers from the Sand Creek Division responded to a call in the 2700 block of Janitell Road. They were responding to a report of shots fired during a large disturbance. Police said their investigation revealed the disturbance to be a fight between 10 to 20 teens, both male and female. 

Powered by Frankly

© KOAA.com 2018, KOAA.com
A CORDILLERA COMMUNICATIONS Station
All rights reserved
Privacy Policy, | Terms of Service, and Ad Choices

Can't find something?