Quantcast

USPS issues customer refund following News 5 Investigation - KOAA.com | Continuous News | Colorado Springs and Pueblo

USPS issues customer refund following News 5 Investigation

Posted: Updated:
Heather Allery Heather Allery

The United States Postal Service has agreed to settle a case News 5 Investigates profiled on July 6

Heather Allery mailed her husband's Seiko watch off for repair back in February after it stopped working. 

Somewhere between Colorado Springs and New Jersey, the watch vanished. 

Allery purchased $400 worth of insurance for the watch, but USPS denied her claim because she didn't have acceptable "proof of purchase". 

According to the post office, acceptable "proof of purchase" would include a sales receipt or credit/debit card statement showing how much the customer paid for the item. 

Allery said the watch was a gift to her husband from his mother who passed away in 2014. 

After her claim was denied, Allery contacted News 5 Investigates for help. 

Lead investigative reporter Eric Ross began asking questions about the denied insurance claim back in May. 

At first, the post office to us to have Allery re-file a claim, which Allery says she did. 

After hearing nothing back, we followed up and were told to call a 1-800 domestic claims service line. The automated line would only tell us the claim was denied. 

News 5 Investigates went to air with Allery's story, hoping to expedite the claims process. 

The day after our story aired, Allery advised us that the post office was sending her a check. 

Monday, News 5 Investigates confirmed Allery was issued a check in the amount of $400. 

Understanding the insurance claims process: 

-You have 60 days to file a loss/damage/theft claim with USPS

-Acceptable "proof of purchase" is required

-If your claim is denied, you have 30 days to file an appeal

You can read our original report here

WEATHER
Drive the Doppler
  • Most Popular StoriesMost Popular StoriesMore>>

  • FDA warns pet owners of possible link between dog food and heart disease

    FDA warns pet owners of possible link between dog food and heart disease

    Saturday, July 14 2018 8:06 PM EDT2018-07-15 00:06:50 GMT
    (Stock Photo)(Stock Photo)
    (Stock Photo)(Stock Photo)

    The U.S. Food and Drug Administration is warning pet owners about a possible link between certain dog foods and canine heart disease. The FDA put out a statement on July 12, following reports of canine dilated cardiomyopathy (DCM) in dogs eating specific dog foods that contain peas, lentils, other legume seeds, or potatoes as the major ingredient. 

    The U.S. Food and Drug Administration is warning pet owners about a possible link between certain dog foods and canine heart disease. The FDA put out a statement on July 12, following reports of canine dilated cardiomyopathy (DCM) in dogs eating specific dog foods that contain peas, lentils, other legume seeds, or potatoes as the major ingredient. 

  • Colorado bull rider suffers fatal injuries at Wyoming rodeo

    Colorado bull rider suffers fatal injuries at Wyoming rodeo

    Sunday, July 15 2018 12:41 PM EDT2018-07-15 16:41:43 GMT

    A memorial service was scheduled for Sunday for a Colorado bull rider who suffered fatal injuries while competing in a Wyoming rodeo. The father of Jason Blasdel of Fruita, Colorado, says his son was injured July 7 while competing at the Platte River Rodeo in Saratoga, Wyoming. 

    A memorial service was scheduled for Sunday for a Colorado bull rider who suffered fatal injuries while competing in a Wyoming rodeo. The father of Jason Blasdel of Fruita, Colorado, says his son was injured July 7 while competing at the Platte River Rodeo in Saratoga, Wyoming. 

  • Houston woman sentenced for trying to sell daughter for sex

    Houston woman sentenced for trying to sell daughter for sex

    Saturday, July 14 2018 7:40 PM EDT2018-07-14 23:40:32 GMT

    A Houston woman accused of offering to sell her 2-year-old daughter for sex at a cost of $1,200 has been sentenced to 40 years in prison. 

    A Houston woman accused of offering to sell her 2-year-old daughter for sex at a cost of $1,200 has been sentenced to 40 years in prison. 

Powered by Frankly

© KOAA.com 2018, KOAA.com
A CORDILLERA COMMUNICATIONS Station
All rights reserved
Privacy Policy, | Terms of Service, and Ad Choices

Can't find something?