Jan 28, 2010 9:42 PM by David Ortiviz

New system helps Pueblo fire crews respond faster

The Pueblo Fire Department is using new technology to respond to emergencies faster. It's an automated dispatch system, that can alert fire crews moments after a 9-1-1 call comes in.

"We found we have an average of over 2 minutes for our dispatch period," said Shawn Shelton, Assistant Chief, Pueblo Fire Department. "This system should bring that time down well below the minute standard," he added.

From now on when someone calls 911 for a fire department-related call, dispatchers enter the address and type of emergency into the system. A computer voice automatically alerts the fire station and the firefighters' handheld radios. Meanwhile, the dispatcher can continue to collect more information from the caller.

"We went from having the call taker take the call, listen to the call, determine what units needed to go, tone those stations individually and then verbally, to just being able to simply click on a button," said Shelton.

Shelton says the City of Pueblo paid about $250,000 for the system.


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