Colorado

Sep 26, 2013 7:36 PM by Andy Koen

Computer problems affecting drivers license offices

COLORADO SPRINGS - If you need a driver's license in Colorado Springs, then you'll want to avoid the Chapel Hills Office for a couple of days. The office is one of a dozen driver's license bureaus in the state experiencing computer troubles. "The driver's license issue is a firewall issue," explained El Paso County Clerk and Recorder Wayne Williams. "It's not letting us in through the firewall."That computer glitch is also affecting credit card payments. So, people visiting the office for vehicle registrations or marriage licenses are encouraged to bring cash. Clerk Williams adds there is no need to worry the glitch exposed anyone's personal information. "The state has a tendency, as I think makes sense, to err on ensuring the privacy of that information."The piece of state equipment that failed is 8 years old. Tauna Lockhart with the Governor's Office of Information Technology says this is only time this particular problem has occurred this year. However, Williams says glitches in the state driver's license system are common."We rarely have a week go by when there's not a glitch somewhere in the state system that affects at least one county."He says most of the problems are addressed very quickly before it impacts the public. This issue is simply taking longer to fix. Other Southern Colorado locations affected by these computer issues are located in Cheyenne Wells, Eads, Kiowa County, Otero County and Lincoln County.People in Colorado Springs who forget and still go to the Chapel Hills Office can have an electronic reservation made for them at the other motor vehicle offices in town to cut down on the wait time.

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