Mar 6, 2012 7:01 PM by Matt Stafford

AG: consumer complaints up in Colorado

If you've had a business deal go bad, you know the feeling. It was a car sale that stands out to Terry Henderson.

"Luckily we caught it before we sent the money back to him," says Henderson. He says he was nearly a victim.

Not everyone dodges the bullet.

Colorado's Attorney General's office says consumer complaints are up more than 50 percent in just a couple of years across the state. Last year they received 7,297.

Here's a list of the top ten types of businesses receiving complaints in 20-11:

Type of business Complaints

1. Financial planning and consultants - 410
2. Utility complaints (including cable and satellite television) - 349
3. Mail fraud - 264
4. Health and medical services - 262
5. Tanning salons - 159
6. Internet shopping services - 146
7. Telephone (Cell phones and equipment) - 141
8. Magazine subscription agents - 127
9. Rebate offers - 108
10. Roofing and guttering contractors - 95

The top ten companies receiving complaints in Colorado were:

Business Complaints

1. Dalbey Education Institute - 76
2. DirecTV - 21
3. Dish Network - 16
4. Comcast - 15
5. Verizon Wireless - 14
6 Heart Check America - 11
7 National Energy Rebate Fund - 11
8 Open Range Communications - 11
9 At The Beach - 10
10 Universal Fidelity LP - 9

The Attorney General's office says numbers have been increasing, but they believe it's because consumers are more familiar with how to file complaints.

At the Better Business Bureau of Southern Colorado they're actually seeing fewer complaints -- both locally and nationally. They say consumers are doing their research; 30 percent more people visited their site in the last year.

"People are checking before they do business, and if they do that then they're going to have fewer problems," says Carol Odell, with the Better Business Bureau.

Ever since having his close call, Henderson does his homework.

"You just have to be really careful," says Henderson.

For more information on the numbers, or to file a complaint with the Attorney General's office; click here.

For more information from the Better Business Bureau, click here.


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