Oct 8, 2013 8:21 PM by Zach Thaxton
National home and business security service provider ADT failed to provide necessary insurance documentation to the City of Colorado Springs recently, invalidating its licensing agreement with the City and prompting Colorado Springs police to refuse response to simple intrusion alarms.
The issue came to the attention of Rhonda Gershmel when she received a phone call from ADT at 2:00 Monday morning saying that the intrusion alarm at her business, Glass America on Fillmore Street near I-25, had gone off. The alarm was false, but when Gershmel asked ADT whether they had contacted Colorado Springs police, she says she was told, "Colorado Springs Police Department declined to come out, refused to come out."
Stunned, Gershmel called CSPD the next morning to ask for an explanation. "I was told by the Colorado Springs Police Department that the ADT license with the City of Colorado Springs had expired," Gershmel said. "So I contacted ADT and was told, yes, it had expired and they are working on the issue."
Gershmel says Glass America was broken into just three months ago, so she was already feeling vulnerable. "How absolutely crazy that a big company like that cannot have their -- for lack of a better way to put it -- ducks in a row and have all their licensing agreements in place," Gershmel said.
Colorado Springs Police spokesperson Barbara Miller told News 5 that CSPD will respond to alarms -- whether or not an alarm company's license has expired -- if the alarm is human-activated (such as a panic alarm), if there is a glass-break detection, if someone at the site does not have a valid code to the alarm, if the homeowner calls police directly to say they arrived home to find an open door or something suspicious, or if there is any other evidence of a crime.
Late Tuesday afternoon, ADT emailed News 5 the following statement: "Police dispatch service for our customers in Colorado Springs has been restored. ADT's insurance coverage was current at all times, however the City requested additional documentation, which we provided. We are committed to working more closely with the City so we can prevent this from happening again. We apologize to our customers for any inconvenience this may have caused."